Frequently Asked Questions
As a parent we recommend to purchase a licence via in-app purchase on the App Store or Google Play As a teacher we recommend to visit https://school.wonderkind.de where you can purchase bulk licences for classes and schools.
On Android it helps to disable the mute or airplane mode and enable vibrations (if available). Please resart your learning session, if your device was in a mute mode before.
On both platforms, iOS and Android, the app needs permission to access the microphone and speech recognition feature of your device. This is asked during the first use of the speech task. If you accidentally disallowed access, you can reset this in your device settings.
Yes. Please use our Cloud Sync feature to keep your learning progress up-to-date on all devices. All you need is an EASY peasy account.
No, we don't offer a "all-in-one solution" to use all of our apps with one subscription.
Yes. In order to purchase bulk licences, please visit: https://school.wonderkind.de These licences can be used with different EASY peasy accounts (emails).
If you only like to use EASY peasy within your family (up to 3 devices and different kids with the same EASY peasy account), please purchase our PRO version right in the app. You can share this purchase with different devices (iOS or Android) using the same EASY peasy account.
Yes. Visit https://school.wonderkind.de/
"Lifetime Licence" means: you pay once and learn forever (no recurring payment) with all features and all content unlocked.
To synchronize the same users and learning progress across multiple devices, an EASY peasy account must be registered.
For example, if a parent purchases a license or subscribes to a subscription, this purchase can be shared on up to 5 devices. Registration with EASY peasy is required. All other devices must then be logged in with this account. The purchase is then shared automatically. Regardless of whether it is an Apple device, an Android device, or a PC.
Our apps are available for iPad, iPhone and Android devices.
We support the latest operating system versions as well as the two previous major versions.
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Please make sure you have a valid payment option added to your Google Play or Apple App Store account (e.g. credit card).
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For child accounts, please check the "purchase approval" settings here: Google Play: https://support.google.com/families/answer/7039872?hl=en Apple App Store: https://support.apple.com/en-us/HT201089
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Finally, please make sure your internet connection is up and running.
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Possible causes include...
Still need help?
Our support team is ready to help you with any questions.
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